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Privacy Policy

Luckyd reams › Privacy Policy

This Privacy Policy outlines the procedures and practices of Luckydreams Casino (“we”, “us”, or “our”) regarding the collection, processing, use, retention, and protection of personal information of users (“you” or “your”) who access or use our website and services. This policy is intended to comply with applicable data protection laws in New Zealand and to provide transparency on how your personal data is managed when you interact with Luckydreams Casino via www.luckydreams.com.

1. Data Controller Contact Information

The data controller responsible for your personal information is Luckydreams Casino. If you have any questions regarding this Privacy Policy or your personal data, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect personal information directly from you, as well as automatically through your use of our website and services. The types of information we may collect include:

  • Account Information: Name, date of birth, residential address, email address, phone number, username, and password when you register for an account.
  • Identity Verification Data: Identification documents (e.g., passport, driver’s license), proof of address, and other documents required for verification and compliance with legal obligations.
  • Transaction Data: Records of deposits, withdrawals, wagers, wins, losses, and other financial activities on your account.
  • Device and Technical Data: IP address, browser type, operating system, device information, and usage data collected automatically through cookies and similar technologies.
  • Communication Data: Records of correspondence with our support team, including emails, chat logs, and call recordings.

3. Use of Your Information

Your personal data is processed for the following purposes and legal bases:

  • Provision of Services: To register your account, facilitate gameplay, process payments, and provide customer support (performance of our contract with you).
  • Legal and Regulatory Compliance: To fulfill obligations under applicable gaming, anti-money laundering, and responsible gambling laws (compliance with legal obligations).
  • Identity Verification: To verify your identity, age, and eligibility to use our services and to prevent fraud and unauthorized access (legitimate interests and legal requirements).
  • Communication: To communicate with you regarding your account, service updates, security notices, and policy changes (legitimate interests and contractual necessity).
  • Marketing: To send you promotional materials or offers when you have provided consent or where permitted by law (consent or legitimate interests).
  • Analytics and Improvement: To analyze usage patterns, monitor website performance, and improve our services (legitimate interests).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, remember preferences, and gather analytics about website performance. You may manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

5. Sharing of Personal Information

We may share your personal information with third parties in the following circumstances:

  • With service providers assisting with payment processing, identity verification, IT support, and marketing, who are contractually bound to maintain confidentiality and data security.
  • With regulatory authorities, law enforcement, or other bodies as required by law or to protect our legal interests.
  • With affiliated companies and trusted partners for operational purposes, in compliance with data protection laws.
  • In connection with business transfers, such as a merger, acquisition, or asset sale, subject to confidentiality obligations.

6. International Data Transfers

Your personal information may be transferred and processed outside New Zealand, including to countries that may have different data protection standards. In such cases, we implement appropriate safeguards to ensure an adequate level of protection in accordance with applicable data protection laws.

7. Data Security

We employ technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, access controls, secure storage, and regular security reviews. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, and contractual obligations. The retention period may vary depending on the nature of the information and the requirements under applicable laws.

9. Your Rights

As a user residing in New Zealand, you have the following rights regarding your personal data:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request correction of any inaccurate or incomplete personal data.
  • Deletion: The right to request deletion of your personal information, subject to legal or regulatory retention requirements.
  • Objection and Restriction: The right to object to or request restriction of certain processing activities.
  • Withdrawal of Consent: Where processing is based on your consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise these rights, please contact our Data Protection Officer using the contact details provided above. We may require verification of your identity before fulfilling your request.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our data practices or legal requirements. Any material changes will be communicated to you through our website or by direct communication where appropriate. Continued use of our services after such changes constitutes acceptance of the revised policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected]. We are committed to addressing your inquiries in a timely and compliant manner.

This policy is effective as of 1 June 2024. Please review it periodically to stay informed of any updates.